Rather, there may be a programming issue that is occuring within your printer that is causing the Copy function to fail, while the Scan function continues to work. If this report prints with colour and black: than the issue that you're experiencing is not being caused by your print system.Press the left arrow button ( ) until vpp self test displays on the control panel, and then press OK.Press the right arrow button ( ) until Reports displays on the control panel, and then press OK.On the control panel, press and hold * and #, and then press 1, 2, and 7.Make sure the product is on and loaded with unused, plain white paper.
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#Chaindive iso ps2 copy problems how to#
How to Print a Quality Diagnostics Report: Can I please have you follow the steps below. To verify if the cartridges and print system within your actual printer are functioning properly I am going to have you start troubleshooting by printing a Quality Diagnostics Report from your printer. If you choose to make a Colour Copy only colour ink will be used. When you Copy from your printer, if you choose to perform a Black Copy only black ink will be used. Therefore, your machine may be appearing to print in black ink fine from your computer when in reality it is just the colour ink making the black colour. However, when you print from your computer, if the document is sent to your printer as an 'image' type file than colour ink is used to 'make' or 'enrich' the black ink. The reason being is because Copying uses the exact same hardware components as Scanning. Because you are able to scan without issues to your Windows 8.1 computer we know that the copy/scan mechanism is working within your printer. To be honest, this issue sounds more like print system issue, rather than a Copy failure. I would like to assist you today with resolving the blank copies issue that you're experiencing when copying from your HP Officejet 5610v All-in-One Printer.
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